Code of Conduct - DL Driving

Code of Conduct

I am fully qualified and have agreed to follow the code of conduct which is as recommended by the DSA while providing driving lessons. This is as follows:

• At all times treat clients with care, courtesy, respect and consideration
• During driving lesson time, there should be no physical contact with a client, except in an emergency situation
• Telephone calls/text messages for both parties should be made at a reasonable time of day e.g. 8am-8pm approx. unless urgent
• Driving school car must be kept clean and tidy inside and outside
• Good time keeping is essential and the driving instructor must advise client if late
• Ensure full duration of driving lesson is given
• Dress code - clean, tidy and smart
• Each lesson is for paying client only, there are no lifts for other clients between lessons

On/before the 1st driving lesson, the driving instructor should provide clients with a written copy of their terms & conditions of business to include:

• Full details of driving instructor
• Price
• Duration of driving lessons
• The terms under which cancellations apply either by the driving instructor or client complaints procedure.

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